Who We Are
This website is operated by Plumber To Your Door (QBCC Licence 15082971), a Townsville-based plumbing company.
- Address: 10 Haynes Rd, Jensen QLD 4818
- Phone: 0429 949 491
- Email: admin@plumbertoyourdoor.com
We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What We Collect
We may collect the following personal information when you interact with us:
- Contact details — name, phone number, email address
- Service details — the type of plumbing service you need, your property address, preferred times, and any other details you provide in your enquiry
- Website data — your IP address, browser type, device information, and pages visited (collected automatically when you browse our site)
How We Collect It
We collect personal information through:
- Our Request a Quote and Contact forms on this website
- Phone calls, SMS, and email correspondence
- Third-party platforms such as Google Reviews
- Automatic website server logs
Why We Collect It
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver plumbing services you have requested
- Send job confirmations, updates, and invoices
- Improve our website and services
- Comply with legal and regulatory obligations
We will not use your information for direct marketing without your consent.
Who We Share It With
We do not sell or rent your personal information. We may share your information with:
- Our staff and contractors to deliver plumbing services
- Payment processors to handle transactions
- Government or regulatory bodies when required by law
Third-Party Services
Our website uses the following third-party services:
- Google Maps — embedded on our Coverage page to show our service area. Use of Google Maps is subject to Google’s Privacy Policy.
- Cloudflare — provides security and performance services for our website. See Cloudflare’s Privacy Policy.
Cookies
Our website uses minimal cookies for essential functionality such as page caching. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Our website is secured with SSL encryption, and we use industry-standard security measures including firewalls and regular updates.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
To make a request, contact us at admin@plumbertoyourdoor.com or call 0429 949 491.
Complaints
If you believe we have breached your privacy, please contact us first so we can resolve your concern. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on this page.
Last updated: March 2026